Terms and Conditions

Passport Language shall be referred to as the 'company'. 'The client' shall be the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made.

Courses

Where the number of course lessons is shown, this relates to a particular school. The exact number of hours shown may be reduced due to the initial test which usually takes place on the first day or ongoing evaluations during the course. The company does not accept any liability for lessons missed due to these reasons and no refunds will be given where lessons are missed due to testing.

Accommodation

You are required to arrive on a Sunday and depart the Saturday after your course ends unless otherwise stated. A supplement may be payable if you stay less than a full week (Sunday to Saturday) in your accommodation.

Airport Transfers and additional fees

The following are not included in the fees unless stated otherwise. Course materials, examination fees, airport transfers, and the cost of activities and excursions. The company will also not refund any monies to a client who applies for a course requiring a specific level and is then found to be refused entry onto the course after the initial test. In this case, the client will be offered a suitable alternative by the school and any difference in price (if the alternative course is less expensive) will be refunded by the company. In cases where there are insufficient numbers to run a group class, a reduced number of individual classes may be offered or the course may be offered at another school of similar standard.

Activities and Excursions

Descriptions of activities and excursions for each language course are for guidance purposes only, unless specified. Some activities may not run at all or may be substituted by other activities. In low season, there may be no activities organised at all.

Public/National Holidays

Where a course takes place during a public holiday, no lessons will take place on that day and no reduction in price will be given except where specifically stated. Individual classes are usually rescheduled but group classes are usually forfeited. Please consult the public holidays detailed for your chosen destination.

Booking and Payment

No contract is made between the company and the client and no booking is valid until the company has issued a confirmation invoice by post, fax or e-mail. The company will issue this confirmation invoice after it has received a completed booking form and the appropriate course registration fee. If the full balance is not paid by the due date shown on the initial confirmation/invoice (4 weeks prior to departure), the company reserves the right to cancel the client's booking and to impose the cancellation charges as stated below.

Prices and Surcharges

The prices are valid for courses until further notice but are subject to change at any time. If your company requires a VAT invoice, this should be indicated at the time of booking. Your final price may increase because of currency fluctuations. The company will absorb any charges arising after receipt for full payment.

Alterations by the Company

The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any holiday, accommodation or itinerary if unforeseen circumstances arise. If the company cancel or significantly alter an essential element of the client's programme for reasons of force majeure, on or before the date when the payment of the balance becomes due, the company shall inform the client as soon as possible and shall offer them the choice of an alternative programme of at least comparable standard if available. If the company is unable to offer an alternative of similar price, the company will offer the nearest available alternative and will refund the difference paid by the client. If force majeure occurs while the holiday is in progress, the company will try to make reasonable alternative arrangements.

Liability of the Company

The company accepts responsibility for ensuring that all parts of the holiday are supplied as described and that all services shall reach reasonable standard. However the company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to a) the fault of the client, b) the unforeseeable or unavoidable actions of an unconnected third party, c) unusual and unforeseeable circumstances beyond the company's suppliers control, including force majeure (or delay, overbooking or cancellation by an airline, bus, train, car hire or ferry company).

Adjustments by the Client

If the client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the company immediately, in writing, and the company reserves the right to charge £50 per person with any further costs incurred as a result of the change. We may alter or waive these costs at our discretion. The company does not accept any liability or responsibility for changes in arrangements for transport, accommodation, tuition or any other matter made by third parties. We will not be liable to pay compensation in such cases.

Cancellation

If the client wishes to cancel their booking this must be done in writing by the person who signed the booking form or who made the online order. The date of cancellation will be taken as the date that the company receives the letter. The cancellation charges are as follows: 43 days or more Registration Fee only 28-42 days 40%of total cost. 15-27 days 60% of total cost 8-14 days 90% of total cost. Less than 8 days 100% of total cost. Where a client has made a reasonable attempt to obtain a visa within a reasonable timescale but is unable to obtain the visa, all money and deposits will be returned with the exception of a £50.00 administration charge, on receipt of written confirmation from the relevant consulate detailing the visa rejection (only original documents will be accepted). Notification of visa rejection must be made to the company in writing (or e-mail) at least 2 weeks before the start date of the course or accommodation booking. In the case of cancellation or visa problems, the client will also be required to apply for the cost of refund, depending on the method used to provide the refund: £25 for a bank transfer, £7.50 for an international cheque, £1 for a UK cheque. It is the client's responsibility to claim any insurance monies due as the company cannot claim on behalf of the client, which is why we strongly recommend that insurance should be taken out at the time of booking.

Descriptions

Every reasonable effort has been made to describe the schools and locations described. The company cannot accept liability for happenings outside its reasonable control. The company undertakes to advise the client of any material changes known to it prior to the client's departure.

Insurance

The company reserves the right to refuse to accept bookings from clients who are not adequately insured against risks. We strongly advise you to take out insurance before you depart. The contract incorporating these conditions shall be governed by English law and any matters arising out of it shall be subject to the jurisdiction of the Courts of England and Wales.