Privacy Policy

Your personal details will be stored on our database for the sole purposes of communicating with you and our own marketing purposes. Your details are not processed by third parties and will never be given to third parties without your approval. This information on the database is only available to Passport Language employees. If you ever want to have your details removed please contact us and we will remove them immediately.

e-mail Mailing List

We in no way condone spam (junk mail), and our mailing list will never be used for this purpose. We will however inform you of anything we think relevant to list members such as news and special offers in our newsletter. We normally send out one newsletter per month although we may also occasionally send you interesting offers, events or other information which may be relevant to your particular field of interest.

Tracking Policy

This site uses a tracking mechanism ('cookies') to improve functionality and the service we can offer you.

Complaints Procedure

We sincerely hope that you will never have any cause for complaint with the services we offer - it does not happen very often. However, if you have a complaint please adhere to the following procure:

If you have booked a course or accommodation and you have a complaint while you are away, you should first contact the school. If you are still not satisfied, you should contact Passport Language immediately info@passportlanguage.com and confirm the detail of the complaint in writing to the company whilst still at the school or in the accommodation. It is essential that you do this.

If you do not, we will have been denied the possibility of resolving and investigating matters. If you have not yet departed (or started your course) or have already returned (or finished your course), you should contact us directly. Your statutory rights are not affected and all details of your complaint will remain confidential.

After receiving your complaint, we will reply within three working days if you are still away, and within 1 working week if you have not yet started your holiday (or course) or have already finished it and returned.

We will acknowledge your complaint and inform you what action we intend to take, and a likely timescale to resolve the problem. Where a refund is given in a situation where the school is at fault, the client will only receive the refund after the company has received a refund from the school or accommodation.

You should, however, make sure you have clearly read our Terms & Conditions

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